Deliver Exceptional Customer Support with Salesforce Service Cloud

Enhance customer satisfaction and boost efficiency with Salesforce Service Cloud, AI-driven automation, and seamless multi-channel support.

Redefine Customer Support with Smart Solutions

Customer service isn’t just about solving problems—it’s about creating lasting connections.

At EvoqTech, we help you deliver exceptional customer support with Salesforce Service Cloud. Streamline case management, automate workflows, and personalize interactions using AI-powered tools. Our Salesforce-certified team tailors Service Cloud to your business, enabling faster issue resolution, improved customer satisfaction, and efficient service operations. Partner with EvoqTech to elevate your customer experience and drive loyalty.

Service Offerings

Key Services Offerings in
Service Cloud

Omnichannel Support

Enable seamless customer interactions across phone, email, chat, social media, and self-service portals for a unified experience.

AI-Powered Automation

Leverage Salesforce Einstein AI to automate case routing, predictive analytics, and chatbot interactions for faster issue resolution.

Case & Knowledge Management

Optimize case handling with automated workflows, intelligent case assignment, and a centralized knowledge base.

Self-Service Portals

Empower customers with AI-driven chatbots, dynamic FAQ sections, and interactive community forums to find solutions quickly and efficiently without human intervention.

Field Service Management

Optimize on-site service operations with intelligent scheduling, real-time tracking, automated notifications, and seamless mobile access for field agents, enhancing efficiency and customer satisfaction.

Customer Insights & Reporting

Gain actionable insights through customized dashboards, real-time reports, and analytics to improve customer support efficiency.

Workflow Automation & Integrations

Streamline repetitive tasks, automate approvals, and integrate third-party applications (e.g., Twilio, Slack, Zendesk) for enhanced service capabilities.

Voice & Contact Center Solutions

Enhance customer interactions with integrated telephony systems, advanced AI-powered voice analytics, and seamless real-time agent assistance.

SLA & Escalation Management

Ensure compliance with SLAs through automated escalation processes, priority-based case management, and proactive issue resolution.

//Technology Excellence

EvoqTech Technology Expertise

At Evoqtech, we specialize in Salesforce Service Cloud solutions that streamline support operations, empower agents, and delight customers. Using Apex, Lightning Web Components, Flow Builder, and MuleSoft integrations, we build scalable, secure systems tailored to your service needs. Our expertise in Einstein Analytics and AI-driven case management helps your team resolve issues faster and proactively.