Published:
May 08, 2025
Category:
Salesforce Experience Cloud
Client location:
United State
Client Overview
T he client is an internal innovation team within a large enterprise focused on building a scalable and high-performance Talent Marketplace. Their objective was to connect companies with skilled professionals through a seamless, intuitive platform that offered robust functionality for both user groups. With an emphasis on speed, security, and customization, they sought to streamline user onboarding, access control, and job matching capabilities.
To support rapid development and future extensibility, Salesforce Experience Cloud talent solutions were chosen to build a dual-portal, scalable platform with real-time insights and intelligent search capabilities. The client aimed to deliver a branded, dual-portal experience for companies and talent, integrate intelligent search capabilities, and gain real-time insights into user behavior. Their vision required combining low-code automation with custom development and third-party integrations to create a unified, scalable digital experience.
Ensure high performance, search efficiency, and detailed behavioral tracking for continuous improvement.”
– Business Needs
Technical Contribution:
- Built a customized portal using Salesforce Experience Cloud with the Partner Central template for tailored internal and external user experiences.
- Implemented a Partner Account Model with Account Role Hierarchy for streamlined access control, lead ownership, and assignment workflows.
- Developed automated onboarding and lead routing using Salesforce Flow and Apex triggers to enhance efficiency and reduce manual tasks.
- Created fully customized Lightning Web Components (LWCs) for Talent and Company users, supporting responsive, modular design.
- Integrated Algolia for lightning-fast faceted search across profiles, job listings, and companies.
- Embedded Pharos for real-time error monitoring and system health insights.
- Deployed Google Analytics and Tag Manager for advanced behavioral tracking and continuous UX optimization.
Benefit Delivered:
- The Salesforce Experience Cloud talent platform enabled fast onboarding, personalized experiences, and behavioral tracking for continuous UX improvement. Manual intervention in onboarding and lead assignments was reduced by over 60% through automation. Advanced analytics enabled continuous UX optimization, while the scalable architecture ensured reliable performance even with growing user demand.
